FAQ

FAQ

PRODUCT ORDERS AND STATUS

What should I do if there is an error when trying to make a purchase?

If you are experiencing an error when trying to place an order online, please contact Condor Footwear customer service at 800-220-8688.

What payment methods do you accept?

Condorfootwear.com accepts: Visa, Mastercard, American Express, Discover, PayPal, and Unionpay. We do not accept checks, cash or credit vouchers.

Can I use PayPal when ordering?

Yes, Condor Footwear does accept PayPal as a payment option; we also accept all major credit cards including: Visa, Mastercard, American Express, and Discover.

Does Condor Footwear accept international credit cards?

Condor Footwear accepts Unionpay credit cards. Please use your international billing address when checking out.

How can I check the status of my order?

To check the status of your order, please log on to your Condor Footwear account or call Condor Footwear's customer service at 800-220-8688.

How do I cancel or change my order?

We begin processing your order upon receipt. If you need to cancel or change your order, please contact us right away.

 

SHIPPING

What is your shipping policy?

Our shipping policy can be reviewed here.

Does Condor Footwear ship to PO boxes or APO/FPO boxes?

Currently, we do not ship to PO boxes or APO/FPO boxes.

Do you offer will call for web orders?

We do not offer will call for web orders.

How can I check the status of my order?

To check the status of your order, please log on to your Condor Footwear account or call Condor Footwear customer service at 800-220-8688.

When will my order ship from your distribution center?

Orders made before 1:00pm PT (Pacific Time) will be processed and shipped the same day. If it is placed after 1:00pm PT (Pacific Time), it will ship the next business day.

 

RETURNS & EXCHANGES

What is your return policy?

Our return policy can be reviewed here.

When will I receive my credit on a return?

All returns will be refunded to the original credit card that was used for your purchase. Please allow 7 business days to process the credit to your card.

Do you offer exchanges?

Yes, we currently offer exchanges. Please see our return policy for instruction on how to exchange an item.

If my item is defective, can I get a refund on my shipping charges?

If we made a mistake and sent you the wrong order, or if you received damaged or defective items, we will refund full shipping charges.

If I return an item for personal reasons (size/color/etc.) other than defective, damaged, or incorrect orders, can I get a refund on my shipping charges?

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. Shipping charges on items returned for personal reasons are not refunded.

 

PRODUCT INFORMATION

How are your shoes sized?

Our shoes are sized according to the US standard. If you do not know your shoe size, you may measure your foot using the instructions listed in our size guide.

In what widths are Condor shoes available?

Condor boots come in wide width only.

 

REGISTRATION

I forgot my login username and/or password. What do I do?

Your login username is the email address that you used to register on Condorfootwear.com. If you forgot your password, please check the Forgot My Password page. Your login username and password are case sensitive. If your login attempts are unsuccessful, please contact us.

How do I change my email address on Condorfootwear.com?

You can update your email address under Update Profile in your account page after you have signed in.

How do I remove myself from the Condorfootwear.com mailing list?

You can click the unsubscribe link at the bottom of any promotional email.

What is your privacy policy?

Please visit the Privacy Policy link in the website footer or click here.

What are the benefits of registering on Condorfootwear.com?

Register and make an account on our website to access order tracking, order history, account information, your wishlist, and to receive our offers and promotions. Our promotional emails are optional, and you can unsubscribe at any time.

 

CONTACT US

Where can I direct any inquiries?

Our toll-free Condor Footwear customer service phone line is 800-220-8688. Our hours of operation are between 8:00am - 5:00pm PT (Pacific Time), Monday through Friday. You can also send us a message by going to our Contact Us page and filling in the message form. We answer all inquiries within one business day.